When executives decide to launch a new product, plan to restructure or introduce new culture, it is hard to predict how successful the change initiative will be. Even though they have mapped out the processes, and have selected the sponsors and the ambassadors at all levels in the organisation, these initiatives do not in themselves change what people actually do and say. They may get people enthusiastic about the change, but enthusiasm is no guarantee of successful transformation.
Although it is impossible to make an accurate prediction of the future, systemic steps and methods can increase the chances of successful change, setting the right expectations, learning as you go and shaping the project. Behavioural science can help us improve business outcomes during change.
Ultimately, the new ways of working must be consistent with structures, processes, incentives to make new initiatives last. The program makes proper alignment of the environment to ensure sustainable operation.